Job description

• Managing client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyzing customer data to improve the customer experience.
• Holding product demonstrations for customers.
• Improving onboarding processes.
• Evaluating and improving tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Maintain the retention rate at the highest, and decrease churn.
• Maintain a high customer satisfaction level.

What we’re looking for?

• Demonstrated relationship management experience; previous startup/tech experience preferred.
• 1+ years of experience working with customers or internal stakeholders.
• Adaptability to new technologies and concepts.
• Excited to work in a fast-paced environment and contribute to process and tool development as needed.
• Strong leadership skills

Benefits

•  A professional work environment in financial technology, which is one of the most promising fields in the future.
• Provide opportunities for development at all levels.
• Flexible schedule.